bet, og om hvordan de kan målrette deres webkommunikation til en brugergruppe, som de ikke har
nogen konkret viden om. Dette speciale tager derfor afsæt i den hypotese, at hvis museerne skal sikre
deres fremtidige grundlag som formidlere af kulturarven, må de justere deres eksisterende formid-
lingsindsats i forhold til større viden om IKT og om den digitale generations internetvaner, interesser,
motivationer og kompetencer. Men ét er dog at kommunikere målrettet til brugergruppen ved hjælp af
IKT, noget andet er at udvikle relevante digitale oplevelser, der vil øge gruppens tilfredshed med mu-
seumsoplevelsen. Dette speciale vil derfor forsøge at bidrage med en segmentbeskrivelse af den digita-
le generation og på baggrund af denne udvikle en række løsningsforslag til dels hvordan museerne ved
hjælp af IKT kan kommunikere effektivt til målgruppen, og dels hvordan de vil kunne øge gruppens
tilfredshed med museumsbesøget. Følgende problemformulering danner afsæt for specialet:
Hvad kendetegner den digitale generation og hvordan kan museerne ved hjælp af IKT kommunikere mål-
rettet til denne målgruppe? Hvilke krav og forventninger har den digitale generation til museumsoplevel-
serne og hvordan kan disse imødekommes gennem IKT?
Mit bidrag skal ses som overordnede løsningsforslag, som museerne vil kunne benytte som et grundigt
teoretisk funderet udgangspunkt til at justere deres kommunikation i forhold til, men disse vil dog
skulle benyttes med udgangspunkt i det specifikke museums formål. Det er museets indhold, der skal
være styrende for anvendelsen af IKT og ikke omvendt. Jeg har valgt at inddrage to konkrete museer,
Danmarks Fotomuseum og Holstebro Museum, som en praktisk belysning af, hvordan løsningsforsla-
gene reelt vil kunne implementeres i henholdsvis et lille kommunalt museum og i et større statsstøttet
museum.
1.3 BAGGRUND FOR SPECIALET
Dette speciale er produktet af en idé, der opstod under min grunduddannelse i Kunsthistorie med
supplering i Museologi. Gennem mit teoretiske og praktiske arbejde med museerne i Danmark erfare-
de jeg, at museernes formidling kun i begrænset omfang benytter sig af informations- og kommunika-
tionsteknologierne, hvilket kan resultere i, at museerne mister deres relevans for de museumsbrugere,
der til hverdag er vant til at kommunikere gennem IKT. Med min efterfølgende kandidatuddannelse i
Webkommunikation har jeg fået en grundig lærings- og kommunikationsteoretisk indsigt til at vurde-
re, hvorfor det forholder sig sådan og mere konkret hvilke muligheder og begrænsninger IKT som
kommunikations- og læringsmiddel kan medføre i praksis. Dette speciale er et forsøg på at bidrage
med et webkommunikationsteoretisk perspektiv, der kan identificere og udpege nogle konkrete løs-
ningsforslag til, hvordan museerne kan udnytte digitaliseringen konstruktivt og fremadrettet, så de
vedbliver at være relevante og måske endda mere benyttede end de er i dag.
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